These terms govern bookings made through stays.guesthausrentals.com and your stay in any home booked through it. By making a booking you accept them.
Who you are booking with
Guest Haus Property Management LLC manages each home on this site on behalf of its owner. Your booking is with Guest Haus. We take the payment, we run the stay, and we are who you deal with throughout.
Making a booking
A booking is confirmed when we accept it and you receive a written confirmation with a reference number. Until then, dates shown as available are not held for you.
You must be at least 21 to book. The person who books must be staying in the home and is responsible for everyone in the party.
The number of guests may not exceed the maximum shown on the listing. That maximum includes children and infants unless the listing says otherwise.
Prices and payment
Prices are shown per night and the total is calculated for your dates. The total at checkout includes cleaning, taxes, any fees that apply and any extras you select.
Payment is taken in full at the time of booking, by card, processed by Stripe.
Occupancy taxes are collected and remitted as required by the City of Austin and the State of Texas.
Cancellation and refunds
Cancel 7 or more days before check-in for a full refund, less a 3% payment processing fee.
Inside 7 days, the booking is non-refundable.
Refunds are made to the card used for payment and typically appear within five to ten business days, depending on your bank.
Shortening a stay after check-in does not entitle you to a refund for the unused nights.
If we have to cancel
If a home becomes genuinely unavailable, through damage, a failure that cannot be fixed in time, or anything else outside our control, we will tell you as soon as we know, offer you a comparable home where we have one free, and refund you in full if we do not.
Our liability in that situation is limited to the amount you paid.
Arrival and departure
Check-in is from 4pm. Check-out is by 11am.
We will often move either one if the calendar allows. Some homes offer paid early check-in or late check-out; where they do it is shown at checkout.
Access details are sent before your stay. You are responsible for keeping them to your party.
House rules
Every home has house rules shown on its listing. They form part of these terms. In summary, and across all homes:
No parties. Events may be possible at some homes by prior arrangement. Ask before booking.
No smoking anywhere inside.
Quiet hours are 10pm to 8am.
Pets are welcome in homes marked as pet friendly, with the pet fee shown at checkout. Pets in homes not marked pet friendly are a breach of these terms.
The maximum occupancy on the listing may not be exceeded, including visitors who are not staying overnight.
If house rules are broken we may end the stay without refund and require the party to leave.
Damage
You are responsible for the home during your stay and for any damage beyond fair wear and tear caused by anyone in your party.
Every booking includes a damage protection fee, shown at checkout. This is Guesty Shield, provided through our booking system, and it covers accidental damage during your stay up to the limit that applies to that home. A $35 fee covers up to $5,000 and a $50 fee covers up to $20,000. The fee and the limit for your booking are shown before you pay.
Damage beyond that limit, and damage that is deliberate or caused by breaking the house rules, remains your responsibility and may be charged to the card used for the booking.
Tell us about damage or breakages during your stay. Accidents happen and they are far easier to resolve when we hear about them from you.
Things going wrong
If something in the home is not working, tell us. We will fix it as quickly as we can, which usually means someone at the home the same day.
If a problem cannot be resolved and it materially affects your stay, talk to us. We would rather hear it during the stay, when we can do something, than afterwards.
Listings and photography
We keep our listings accurate. Photographs show the home as it is.
Furnishings are occasionally replaced and small details change. Where something material changes we update the listing.
Exact addresses are shared after booking, with the guest app link sent before your stay.
Reviews
We invite reviews by email after checkout. Only guests who have completed a stay can leave one.
Our content
The text, photographs and designs on this site belong to Guest Haus Property Management LLC or are used with permission. You may read and share links to them. You may not copy, republish or use them commercially without our written permission.
Availability of the site
We aim to keep the site working but we do not guarantee it will be uninterrupted or error-free.
Liability
To the fullest extent permitted by law, we are not liable for indirect, incidental, consequential or punitive damages arising from your stay or your use of this site.
To the fullest extent permitted by law, our total liability arising from a booking is limited to the amount you paid for it.
You stay in the home at your own risk, and are responsible for the safety of your own party, including children, and for anything you bring with you, including vehicles and personal belongings. We recommend travel insurance.
Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence.
Governing law
These terms are governed by the laws of the State of Texas. Any dispute is subject to the exclusive jurisdiction of the state and federal courts located in Travis County, Texas.
Changes
We may revise these terms. The version in force is the one published when you made your booking.